How do companies can benefit from Communication Style Assessment?



What is Communication Style Assessment?

Communication is vitally important in our lives, it is the way we get our points across, and hold discussions with other people. Everyone communicates in a different way, and no two people are the same. What works for one person, may be a disaster for another. What is important is that we find a way to communicate to others that is not threatening or negative. This way we will get a positive response.

The way you speak to your 5-year old is different to the way you speak to your neighbour. This may also be different to the way you speak to your bank manager. Every time you start communicating with a person you need to assess their style so that they respond without feeling threatened or insulted. Often people think that every person in the category of children for example, should be spoken to as a child, and just as often they may be wrong. It is important to address each communication style in a different way.

Communication is the key-stone of a good business. If managers and employees cannot communicate, the business will never prosper. It is worth remembering that the way one person responds to a conversation does not necessarily work for another person, and it is only after evaluating each staff member to see their style, that productive communication can take place.

Who benefits from Communication Style Assessment?

Once this has been mastered, everyone benefits. Employees feel that they are appreciated, while managers feel that they are getting valid points across to all staff members.

Taking this a step further, good communication skills will enhance the relationship between the company and the client. Clients have their own particular methods of communicating and once this has been established, the business will benefit.

Primary uses for Communication Style Assessment?

Communication Style Assessment is an excellent tool for determining whether an applicant is suitable for specific position. A manager will have a good idea of who to place in positions where strength and robustness is needed in favour of a more gentler approach.

Good communication style assessment will show up the strengths and the weaknesses of employees, which may have been taken for granted before. Knowing which staff are capable of different tasks will mean less pressure of some who may feel overwhelmed.

There are typically four communications styles, namely:

Intuitive: these people see the big picture and can rarely be bothered with the finer details. They will make quick decisions, and plan on meeting deadlines. They are often impatient with others who pay attention to detail.

Analytical: these are the planners of the business. They seldom do anything without a plan in place. Facts and data are always at their fingertips, and they look at problems logically.

Functional:  group likes a well-thought out plan, details are everything. They will communicate in a step-by-step manner, almost to the point of boring an audience.

Personal: these people are gentle although they can be firm. They show sympathy and are always ready to listen. They are normally very good diplomats and will easily smooth over tension in a group.

So, how does Communication Style Assessment work?

There are several online questionnaires available. Normally there are about 30 questions and they should take less than twenty minutes to answer. The answers are then evaluated to show each employee’s natural style of communication.

Although there are several different methods to undertake the process, we would advise anyone who handles training, to opt for HRDQ Communication Style Assessment.

Who benefits in the end?

Everyone benefits through Communications Style Assessment. Managers will find that staff respond positively to tasks. Employees will feel they are appreciated and respected, while clients/manager relationships will improve, and the business will be more productive.